FAQs

PRODUCTS

What is biodegradable glitter? How is it different from standard glitter?

Biodegradable glitter is, quite simply, glitter that is biodegradable: ours is made from sustainably sourced plants, specifically eucalyptus. Standard, conventional glitter is made from plastic that ends up in our oceans and other eco systems, but our gorgeous Bioglitter is marine and waste water biodegradable and OK Compost Home Certified (but has an indefinite shelf life under normal storage conditions). 

Is Bioglitter as good as plastic glitter?

It’s better. Bioglitter is just as sparkly and pretty as plastic glitter, but softer to the touch. Add that to the fact that it doesn’t have the environmental impact that comes with single use plastic glitter and you’ve got a gorgeous, sparkly product that is all round better!

What can Bioglitter be used for?

Bioglitter is suitable for use in:

  • Wax melts and candles
  • Bath bombs, bubble baths, shower gels, nail polish and other cosmetic products
  • Festival glitter, glitter tattoos and make up
  • Beard and hair glitter
  • Weddings, Christenings, Communions
  • Birthday parties and face painting
  • Jewellery making
  • Resin art
  • Craft projects

What is Bioglitter made from?

Our Bioglitter is made from a biodegradable cellulose film which itself is made from sustainably and ethically sourced trees, primarily eucalyptus.

Are your products cruelty free?

Yes! It’s really important to us that our gorgeous glitter is kind not just to our planet but to it’s inhabitants as well. So all our products are cruelty free and we will never stock anything that has been tested on animals.

Are your products suitable for vegans?

Yes! We are against animal cruelty so all our products are cruelty free and contain no animal products. Our Bioglitter is made from plants.

Is your glitter biodegradable?

Yes! Our bioglitter was independently tested by OWS Belgium to ISO14851/2 fresh water biodegradability and proven to biodegrade highly in the natural environment. So our glitters are biodegradable, plant based and 100% cruelty free. Guilt free sparkles!

Are your products cosmetic grade?

Yes. Our glitters are all cosmetic grade and as such suitable for use on skin, in bath and body products, as well as a multitude of other creative products. Like any natural based product they do behave slightly differently to plastic glitters (plastic glitters should not be used for cosmetic products or glitter tattoos). Because they are made from natural ingredients, with glitter tattoos you will sometimes see a small amount colour left behind on the skin, mainly with the blues. This is the case with all truly biodegradable glitters and it can easily be removed with soap and water.

Do you supply MSDSs for cosmetic assessments? 

Yes. All the Data Sheets needed for your cosmetic assessments are available to download here.

How can I affix your glitter to skin for glitter tattoos?

You can use any cosmetic grade, water-based gel. We use aloe vera as it's natural and hypo allergenic. Unfortunately this isn't something we currently stock. Please note that using oil-based gels or fixatives will result in colours leaking.

Does your glitter contain phthalates or parabens?

No. Our glitters are free from phthalates, parabens and phosphonates.

Where does your glitter come from?

We are proud to be official stockists of Ronald Britton / Sigmund Lindner BioglitterTM. They are world leaders in their field and set the standard in authenticated eco-friendly glitters: BioglitterTM is the highest performing eco-friendly cosmetic glitter range on the market. This means that when you buy from us you are getting the good stuff, the very best biodegradable glitter out there.

Does your glitter have a shelf life?

Our glitter has an indefinite shelf life under normal conditions. We recommend storing in a sealed container away from bright lights and strong heat.

SHIPPING

How much do you charge for delivery?

Our delivery charges start from just £1.95, for our 5ml pots and pouches of glitter. For parcels containing our tins or fragrances, shipping starts from £3.85 for 2nd class, with the option to upgrade to 1st class from £4.50. We offer free shipping on all UK orders over £100.

Who do you use for shipping?

We use Royal Mail for all orders within the United Kingdom. International orders may use other carriers. You can choose between 1st and 2nd class at the checkout.

What is your delivery policy?

We aim to dispatch all orders within 1-3 working days, with the vast majority of orders receiving next working day dispatch. Please note this is not guaranteed. Delivery time within the UK is usually an additional 1-3 working days from dispatch, depending on the chosen delivery method, but can be longer at busy periods or for remote locations. Read our delivery policy here.

I need my order quickly, can you ship first class?

Yes, just choose 1st Class or Tracked 24 at the checkout. It’s always worth letting us know if you’re in a hurry and we will do everything we can to get your order out asap.

Do you ship internationally?

We currently only ship within the UK but have plans to expand this during this year. Please keep an eye on our social media, or sign up to our newsletter for news on this. Or feel free to contact us to find out more. 

What is your returns policy?

We are very happy to accept returns and/or exchanges on all our glitters and micas. Unfortunately, for safety reasons we are unable to accept returns or exchanges on our fragrance oils. Please see our delivery and returns policy for more information.

My order has not arrived yet, what should I do?

Orders will normally arrive to you within 1-3 working days from dispatch, depending on your chosen delivery method. You will receive an email from us when your parcel is dispatched. In the unlikely event that you have not received your order after 5 working days from dispatch, please contact us and we will do everything we can to help resolve this for you.

REGULATIONS

Can I use your products in bath and body products?

Yes. Our glitters, micas and fragrance oils are all cosmetic grade and as such suitable for use in bath and body products, as well as a multitude of other creative products.

Are your glitters subject to the CLP regulations?

No. Our bioglitters are not classed as hazardous chemicals or mixtures under the CLP regulations. They therefore do not require a CLP label or UFI number. They do, however, need to be included in your cosmetic assessments for bath and body products.

Where can I get hold of the documents I need for my cosmetic assessments?

All the Data Sheets needed for your cosmetic assessments are available to download here.

POLICIES

What is your privacy policy?

We take your privacy very seriously. We would never sell your details or pass them on to any third party, except as is expressly required for the delivery of your goods. More details on our privacy policy can be found here.

Where can I find your terms and conditions?

Our terms and conditions can be viewed in full here.

Do you charge VAT?

No. We are a small company and as such are not VAT registered. This means the price you see on our website is the price you pay, with no surprises at the checkout.

CONTACT

How can I contact you?

Please feel free to contact us using our contact form.

Where is your registered office?

Our registered office is Sparkle Town Limited, Eastway Enterprise Centre, 7 Paynes Park, Hitchin SG5 1EH. Please note this is not our correspondence address. If you need to send anything to us by post please contact us first.

Where are you located?

We work from our studio in Letchworth Garden City, North Hertfordshire.

Can I come round and see your glitters? 

Unfortunately we are unable to offer this service at this time. However, if you are local to us in Letchworth, you will find a good selection of our glitters in our stockist Joules Etc, located in The Wynd in the town centre. 

I like to know a bit about the company I’m buying from, can you tell us about yourself?

Of course! Sparkle Town is run by Josie Boulter with help from hubby Alex. We pride ourselves in supplying top quality products and providing excellent customer service. We live in North Hertfordshire with our two small children. You can read more about us here.

 

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